Refund Policy at CollectiveKnowledge

Last Updated: March 1, 2023

Thank you for your purchase at CollectiveKnowledge. We appreciate your business and are committed to ensuring that you are completely satisfied with every order. This Refund Policy outlines our protocols regarding refunds and returns, applicable to all purchases made through our website, collectiveknowledge.sbs, or at our physical location at Pizzeria Bella Napoli, Via Vittorio Emanuele, 50134 Florence, Italy.

Cancellation before Order Preparation

If you wish to cancel your order prior to its preparation, please contact us immediately at +39 055 123 4567. If the order has not yet entered the preparation phase, we will cancel it and issue a full refund of the total amount paid, in the original payment's €.

Incorrect or Unsatisfactory Orders

We take pride in the quality of our products. If your order is incorrect, incomplete, or not to your satisfaction, please contact us within 24 hours of the delivery or pickup time. We may offer a replacement or a refund, depending on the circumstance. Refunds will be issued in the original form of payment or as store credit.

Food Quality and Freshness

Our goal is to provide freshly prepared and high-quality meals. If you believe the food received did not meet these standards, report the issue to our customer service at +39 055 123 4567 within 2 hours of receipt. Depending on the situation, we may offer a replacement item or a refund in the same manner as the original payment.

Non-refundable Items

Certain products may be non-refundable or are not eligible for returns, such as custom orders or special promotions that explicitly state 'no refunds on purchase'. Gift cards are also not refundable.

Return Process

To initiate a return, please contact customer service with your order details. Based on the details provided and the nature of the product, we'll guide you through the return process. Note that physical returns for food items are generally not accepted due to health and safety reasons; however, this does not affect your statutory rights.

Refunds

Once your return is reviewed and approved, we will process your refund. Please allow up to 10 business days for the credit to appear on your statement. If you have not received your refund within this timeframe, first check your bank account again and then contact your credit card company. If the issue persists, please reach out to us at +39 055 123 4567.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item, call us at +39 055 123 4567 and we will provide you with further instructions on processing an exchange.

Contact Us

For more information about our refund policy or if you have questions, please contact us at +39 055 123 4567.

Amendments to Refund Policy

CollectiveKnowledge may update this Refund Policy from time to time. We will notify you of any changes by posting the new Refund Policy on our website. Such changes are effective immediately after they are posted on collectiveknowledge.sbs.

Thank you for choosing CollectiveKnowledge. We look forward to serving you delicious pizzas and beverages!